Comments on: WhiteSmoke Software Review

By: Ted

Ted — Thu, 19 Nov 2009 10:28:19 +0000

I’m perfectly aware of the limited capability of Whitesmoke. I’ve been using 2009 and I recently purchased 2010 to spot the very obvious errors committed by our writers. Although we have an editor, but still it offers a lot of help to check for ‘blind spots’.

The problem began when I upgraded my Vista to Windows 7. The program is now behaving erratically. Although it launches, but after a while it stops working. I can’t copy/paste or send anything to editor. I press the hot key and it does nothing. It’s just sitting in the taskbar.

I tried to run compatibility with XP, Vista but all in vain. I don’t know if this is still usable. By the way, I purchased the 2010 version for $84.

By: ONLY SMOKE? UP TO YOU!

ONLY SMOKE? UP TO YOU! — Wed, 18 Nov 2009 13:51:19 +0000

this is the worst thing I ever seen! I’ve put a serial on this thing and change the .exe register inside the main folder. This weird will spread one million parts on your machine and I gave another million clicks on Comodo firewall to get this installed. When you uninstall it Comodo prompt you with a treat related to your explorer.exe (Win) I’m going to dump it (2nd time, I couldn’t believe and install again) right now after these lines. They don’t give you a decent trial and don’t tell you the only on-line straitjacket. Reading some lines before I agree… scam!! I do regret my time on this and I regret even more for those who put money on this — the unhappy ones (there’s different taste for everything). Sorry my English here, that means I need a program “like that” and don’t think the mail is mine, btw, do not use ordinary names for your mail. And don’t reply me because I going to loose this url after cleaning my browser, what I do every day , sorry.

By: Robert

Robert — Sat, 14 Nov 2009 23:33:25 +0000

White Smoke is helpful for somethings, except it doesn’t work! I have a new version 2010 that they told me to install to fix some bugs. Now I have a pile of junk that will not do anything for me, except if I am typing in a webform like this one. The dictionary does not work at all. I uninstalled it and tried to get the old version back, but the old link now points to the new version. I have sent them repeated messages, yet they have not responded.
Junk, pure junk.
I have patiently worked with them for months to try and get it working better, but an upgrade that total breaks the software is unprofessional. Not responding, is stupid.

By: Tom Bodett

Tom Bodett — Thu, 03 Sep 2009 14:42:21 +0000

I had purchased WS. I was disappointed to such a degree that I asked for a refund. The software certainly can do some cool things but can’t compare to some of the other writing analysis programs (it’s only advantage is that it can be used outside of word unlike the WB program). I utterly annoyed by the the volume of emails WS was sending me after the refund request.

Notice the amount of effort WS employees are putting into hyping their product? If you want a (very) prompt refund simply threaten to post a negative review.

By: cindy

cindy — Mon, 17 Aug 2009 12:55:17 +0000

I wished I had found this site before I wasted $164. After using the software, I discovered I had to put my material online. As an author that is a bit unsettling as these days people steal everything. I could not make corrections to the material I did paste in. Instead I had my Word window open with the document and the Whitesmoke window open. If you try to let whitesmoke make the corrections you could drink a pot coffee by the time it is done with three paragraphs. It is just barely more advanced than the spell checker on my computer.

I must have the generic version because I do not see any difference between the “Creative Writing” Version and the “Business” Version and the “General” Version. Being fully disappointed with the product I asked for my money back.

Now there’s a problem.

First, I was decieved to believe I would be receiving a hard copy version of this. I have yet to see hide nor hair of this. From what I have read if I delete whitesmoke or need to download it for a computer rebuild I won’t be able to without repaying for it.

Second, my total was suppose to be $99 dollars. The guy on the other end upgraded it for me without my knowledge and saw fit to give me an extra liscense supposedly to use on other computers that I did not need.

When I called to complain I was put on hold for twenty minutes and hung up on. Called again and held on for ten minutes, got hold of a rep who had no clue how to handle my call, hung up on me, by “accident” of course. I called back and he apologized, but that took another ten minute hold. I was told to email someone else. I did and was offered thirty percent off $164 bill that should have been $99. After some debate I said fine, the program is useful on small documents and is a tad bit more advanced than microsoft. Well, I never saw the 30% off and I’m stuck with software that is really useless to me. When my computer needs updated Whitesmoke will be a puff of smoke.

Word of advice, if you can’t get the disk and upload it yourself, don’t waste the money. They told me there would be a hard disk copy arriving in two weeks. That was four months ago. They lie- period.

Do not buy this product. There is a reason why they call it “White Smoke”- PUFF! your money is gone!

Is there anyone out there sueing this company yet?